Frequently asked questions

Orders placed before the business-day cut-off are managed the same day. Orders placed after the cut-off, on weekends or during holidays are managed on the next business day. The estimated delivery date shown for your item will help you plan for its arrival.

Every order is insured for its full value before shipment. Available FedEx services depend on the value and destination of your order, and a signature is required at delivery. Expedited or Saturday delivery may be arranged for an additional fee.

Yes. We can deliver to an alternate address when both the billing and alternate shipping addresses are on file with the card-issuing bank. This verification helps protect your purchase.

Eligible merchandise may be returned or exchanged within 30 days of purchase when it is unworn, undamaged, unaltered and in its original condition. The item must include its original packaging and complete product documentation. Please contact us for a Return Merchandise Authorization before shipping anything back.

Securely pack the item in its original packaging, include all paperwork and certificates, clearly display the Return Merchandise Authorization code, and insure the shipment for its full value. A missing diamond certificate may result in a $250 replacement charge.

Special orders and certain personalized, engraved, eternity or tension-ring designs may not be returnable or exchangeable. Please confirm eligibility with our team before purchasing or beginning a return.

Once your return reaches our Quality Assurance team, inspection generally takes 2–4 business days. Please allow approximately 1–2 weeks for full processing, followed by the time your payment provider needs to post the refund.

Standard orders can usually be changed or cancelled before they ship. Special orders and already-shipped purchases may not be eligible. Contact our team as soon as possible so we can review your order.

Many back-ordered pieces can become available again in approximately 2–3 weeks. If an item becomes unavailable after you order, our team will contact you promptly to discuss suitable alternatives.

Certified diamonds are supplied with their applicable GIA or AGS grading report. Keep the original certificate with your records; it must accompany an eligible diamond return.

Alexander Sparks states that its diamonds are ethically and environmentally sourced in accordance with the Kimberley Process and the Patriot Act, with the same professional and ethical standards extended to precious metals.

Product photography is enlarged to show fine detail, and screen settings can affect color and apparent size. Natural stones may also have slight individual variation. Review the measurements and approximate stone weights on each product page before ordering.

Alexander Sparks offers a lifetime warranty on eligible items, excluding eternity rings. The stated coverage includes complimentary resizing, replacement of eligible loose melee diamonds and annual cleaning. Contact the team before service so eligibility and shipping can be confirmed.

Your project moves through five collaborative stages: concept, quote, design approval, production and completion. Share your preferred metal, jewelry style, timing, comments and inspiration images on our Custom Design page to begin.

Yes. Include your preferred time frame when submitting a custom-design request. The team will review the complexity of your idea and discuss a realistic production schedule with your quote.